As we grow, there are more and more questions to answer with less time to get to them all. Please know, we value you, your time and investment. We hope this page answers all your questions. We will continue to update this page as we identify themes. If your question is not addressed, please email us at firstname.lastname@example.org.
Frequently Asked Questions.
I received an e-gift certificate and would like to redeem it. What's the process?
I love your store; I'd like to purchase a physical gift card! Is there a way to order a physical gift card online for a custom dollar amount?
Feminist & Bookish Subscription.
I'm a book lover who loves big mail! How can I learn more about the subscription service?
Can you cancel my subscription, please?
We are sorry to see you go. You are better positioned to seamlessly cancel the subscription. You can do so using the confirmation email and/or paypal. If you still are unable to cancel, please email at email@example.com with "I'm Unable to Cancel My Subscription" in the subject line.
I'm interested in placing a bulk order? Is that something you do?
I received 2 of the three books that I ordered. I'm confused, I thought orders weren't split. Did you mess it up?
Thank you for checking in. No, we did not mess up :). Our distributor, Ingram, has an immediate release policy. This means, if you order 3 books and two are ready for shipping, they will be shipped immediately. The third book will ship once the stock is replenished.
I realize that some of my books are on backorder. I’m wondering if you’d be able to give me a timeline on when the books may ship based on when they're in stock.
Yes, however, it's complicated. Your order is being processed through our distributor. We are not always alerted when books will be replenished. In the case that we are, our customer care team will provide the anticipated date of fulfillment. The books are immediately released once they are restocked.
I realize that some of my books are on backorder. Once they are replenished, how long will it take for me to receive them?
Unfortunately, we are not in a position to offer a definitive timeline for delivery. The delivery of your order is entirely dependent on USPS speed and accuracy.
What shipping services do you use?
USPS Media Mail (average 7-10 days).
I have not received my order. I would like a refund.
How do I find out if you have a specific book in the store?
I have a suggestions, positive feedback, and/or complaints about the store. Who should I contact?
We're so sorry to hear this however, understand and accept there is still room to grow. Please email the store supervisor, Ryan Cameron at firstname.lastname@example.org.
I am a publicist or independent author and would like to partner on an event. Who should I contact?
Please email Caelan Fortes, at email@example.com.