Our Community Agreements
Thank for choosing us to fulfill your bookish needs. Cafe con Libros is a small, ambitious and committed team. However, despite our passion, we are unable to answer all your questions. We hope that this page along with the frequently asked questions, provides the insight and direction you are seeking.
We're very sorry to hear that you are requesting a refund. While we want to honor each request, there are limitations on doing so.
First, the physical store does not fulfill direct to home book orders. We outsource 90% of our direct to home delivery to Ingram; the nation's only book distributor. In addition, unless otherwise requested, the book will ship via USPS, media mail.
On average, media mail can take about 7-10 days. In the time of COVID19, it is more along the lines of 2-3 weeks.
Once the order is placed and processed, we are unable to cancel. Ingram has an immediate release policy which means if the book is available it is sent to a distribution center for shipping right away. At this stage of the process, cancellations are not permitted. This happens in a matter of minutes after placing the order.
Again, while we wish to honor your request, it is often not possible and honestly, not cost effective for a small business of our stature.
Unfortunately, we do not offer refunds on uninsured orders that were delivered and subsequently stolen. We offer two shipping options: 1. Uninsured Media Mail and 2. Insured Media Mail. We encourage you to choose the option that is right for you and your community circumstances.
If your community is vulnerable to stolen packages, we encourage you to chose "insured media mail." This will allow us to process a claim on your behalf.
Returns & Exchanges:
We get it. Life changed and so did your needs. No problem. You're eligible to return your unused, new item within 14 days. We are happy to offer a complete refund, exchange or gift card.
You made a good choice; Irving Farm coffee is delish! If you place an order for pick-up, we advise that you do so as soon as possible. We order the coffee to your specification. Orders arrives once per week freshly roasted and personalized. As great as it is, the coffee begins to lose its potency after 10 days.
If you are not able to pick up and do not contact us, unfortunately we are not able to replace the order.